Recover with empathy.
In healthcare, collections require sensitivity. Dyvit combines AI with an empathetic tone to recover balances without compromising the patient relationship, with CFM compliance and installment payments via Pix.
Resolution rate without human escalation
Zero complaints about inappropriate tone
Native patient data protection
Installments embedded in the conversation
What keeps healthcare up at night
Three problems that call centers don't solve. And that compromise both revenue and the patient relationship.
72% of patients report discomfort with phone-based collection. Aggressive collection in healthcare generates complaints, reputational damage, and permanent patient loss.
A patient can have 4 to 6 pending invoices across insurance, copayments, installments, and elective procedures. Each situation requires individualized context.
Unlike other segments, the patient comes back. A poorly handled collection compromises years of relationship and future referrals. The cost is invisible, but real.
Collections that preserve the care
Four capabilities Dyvit delivers natively for healthcare institutions. No customization, no collection team.
The agent uses welcoming language, respecting the patient's moment. Firmness in recovery without compromising the care experience. Tone calibrated by procedure type.
Proposes installments directly in the WhatsApp conversation. The patient chooses the number of installments, receives the Pix, and pays without leaving the chat. No boleto, no redirect.
Native connectors for major hospital management systems (TASY, MV, Philips). Patient context available to the agent without exposing clinical data.
Communication compliant with CFM (Federal Council of Medicine), CDC, and LGPD (Brazil's GDPR) regulations. Sensitive health data with an extra layer of protection. Complete audit trail.
Healthcare regulation as a product
Every regulation relevant to healthcare collections has been implemented as a default configuration. Not as a post-sale checklist.
Compliance with CFM resolutions on patient communication. Tone and language calibrated for the healthcare context.
Zero coercion, zero harassment. Empathetic language that respects the patient's moment and condition.
Health data receives extra protection under LGPD (Brazil's GDPR). Dyvit handles sensitive data with an additional layer of security and access control.
Compliance with ANS regulations for copayment and coinsurance collections. Rules applied automatically by plan type.
From pending balance to payment
How Dyvit operates within the healthcare collection process. From first contact to payment, preserving the relationship.
Numbers that matter
"What surprised us most was the patient feedback. We received compliments on the collection tone. The recovery rate increased by 31 percentage points and we had zero complaints in 4 months of operation. The finance team can finally breathe."
Dyvit vs traditional collections
A direct comparison between traditional collections and Dyvit's empathetic approach for healthcare.
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Book a demo and see how Dyvit can transform recovery at your healthcare institution.