Millions of invoices.
One platform.
Utilities and telecoms deal with millions of invoices and regulated margins. Dyvit automates pre-disconnection recovery via WhatsApp with embedded Pix and native ANATEL/ANEEL compliance.
Outreach coverage of the delinquent base
Reduction in cost per contact vs call center
Payment embedded in the WhatsApp conversation
Native regulatory compliance
What keeps utilities up at night
Three structural problems that call centers don't solve. And that erode margin every single month.
On average, 23% of the delinquent base at utility companies receives no contact before disconnection. Simply due to lack of call center operational capacity.
Average cost per contact at a utility call center: R$35-R$55. Multiplied by hundreds of thousands of invoices, the collection budget consumes operating margin.
Between due date and disconnection, there is a 60-90 day window that is rarely well utilized. Every day without contact reduces the chance of payment and increases reconnection costs.
Collections that scale with your volume
Four capabilities Dyvit delivers natively for utilities and telecoms. No customization, no dedicated team.
99% of Brazilians use WhatsApp. Dyvit opens conversations where the debtor already is, in natural Portuguese, with tone calibrated for the utilities segment.
Generates Pix code within WhatsApp and confirms payment in real time. No redirect to a website, no boleto, no friction. The debtor pays without leaving the chat.
The agent identifies invoices nearing disconnection and prioritizes outreach. After payment, triggers a webhook for automatic reconnection. Reduces manual reconnections and complaints.
The agent operates hundreds of thousands of simultaneous conversations with no marginal cost per contact. Scale from 50K to 500K invoices without changing operational cost.
Sector regulation as a product
Every regulatory rule relevant to utilities has been implemented as a default configuration. Not as a post-sale checklist.
Compliance with ANATEL regulations for telecom collections. Contact limits, hours, and language configured natively.
ANEEL disconnection rules, prior notification, and deadlines applied automatically. No risk of enforcement for irregular procedures.
Sanitation regulations (ANA and state agencies) integrated. Respect for notification deadlines and sector-specific disconnection rules.
Consent, opt-out, portability, and deletion built in. Data stored in ISO 27001-certified Brazilian datacenters.
From overdue invoice to payment
How Dyvit operates within the utility collection process. From first outreach to reconnection.
Numbers that matter
"We contacted 180,000 invoices in the first month without hiring anyone. The pre-disconnection recovery rate increased by 29 percentage points and cost per contact dropped 4x. The operations team finally got to focus on what matters."
Dyvit vs traditional operations
A direct comparison of the metrics your finance team will want to see before approving the project.
Other solutions
Collections for
utilities
Book a demo and see how Dyvit can transform receivables recovery at your utility company.